Gaming is for fun — not stress. At x1x, we believe every player's safety and wellbeing comes first. Use our responsible gaming tools and keep yourself protected.
If you feel you are losing control of your gaming, contact our support team immediately. We are always here for you.
Responsible gaming means developing a gaming habit that stays enjoyable, stays in control, and protects you from negative consequences. At x1x, we believe online gaming should be a source of entertainment — not financial stress or emotional hardship.
Millions of people in Bangladesh enjoy online gaming for entertainment. In some cases, though, excessive gaming can start to affect everyday life. That's why x1x has been committed to building a culture of responsible play from day one. Our platform provides all the tools you need to stay in control of your gaming habits.
Responsible gaming is not just a policy — it is at the heart of x1x's culture. We want you to enjoy gaming while also keeping your family, work, and everyday life in good shape.
Keep in mind: When gaming shifts from entertainment to compulsion, it is time to take notice. x1x's responsible gaming tools will help you maintain that boundary.
To promote responsible gaming at x1x, we have implemented age verification, deposit limits, session time limits, self-exclusion, and 24/7 support. All of these features are completely free and available at any time.
X1x takes its responsibilities as a trusted platform seriously. Our responsible gaming policy is built on several core pillars:
Age verification is mandatory when creating any new account at x1x. We strictly prohibit the participation of minors.
X1x provides a range of effective tools to help you keep your gaming experience safe and in control. These tools can be activated at any time from your account settings.
Set a deposit limit for each day, week, or month in advance. Once a limit is in place, there's no way to overspend your budget.
Set a limit on how long you play in one session. Once the time is up, the platform will automatically remind you to take a break.
Take a break from gaming for a set period (24 hours to 6 weeks). Your account will be temporarily deactivated for the duration.
For a long-term break (6 months to 5 years), use Self-Exclusion. During this period, creating a new account will not be possible.
At set intervals, a message will appear letting you know how long you've been playing and how much you've won or lost.
View a full report of your gaming history, transactions, and time spent. Stay aware of your own habits.
To activate these tools, go to your account settings or contact our 24/7 support team. Any request to increase a limit takes effect after 24 hours, while requests to decrease a limit take effect immediately.
Ask yourself the questions below. If most of your answers are "Yes," your gaming habits are still in a healthy place. But if several answers are negative, it's time to take a closer look.
I stick to a set budget for gaming and do not exceed it.
I don't feel the urge to play again just to win back money I've lost.
Gaming does not interfere with my family, work, or sleep.
I play when I choose and can stop whenever I want.
I have never borrowed money or dipped into savings for gaming.
Gaming is not my only form of entertainment — I have other hobbies and a social life.
I do not hide my gaming from family or friends.
If more than 3 of the questions above have a negative answer, please get in touch with our support team. Asking for help isn't a weakness — it takes real courage.
Problem gaming tends to develop gradually, and it's often hard to notice on your own. Stay alert to the following signs:
Do not be alarmed if you notice these signs. This is a recognised issue, and recovery is possible with the right support. The x1x support team is always ready to point you in the right direction.
If you feel you are struggling to control your gaming, follow the steps below:
Acknowledging the problem is the first and hardest step. Tell yourself — "I need help, and it's okay to ask for it."
Set deposit limits and session time limits from your account settings. Changes take effect immediately.
Use a Cooling-Off Period or Self-Exclusion to step away from gaming. Spend that time with family and friends.
Contact x1x's 24/7 support team. Our trained staff will assist you with full confidentiality.
If needed, speak with a mental health professional. Gaming addiction is a recognized condition — and a treatable one.
Talk it over with family and close friends. Having that support system in place makes the road to recovery a lot easier.
X1x is a platform strictly for users aged 18 and above. We have put firm measures in place to keep minors away from gaming.
If your child has been using an online gaming platform, take the following steps:
If you become aware that a minor is using x1x, please notify our support team immediately. We will take action right away.
Our support team is available around the clock, every day. Get immediate help via live chat or email.
Set daily, weekly, or monthly limits on deposits, bets, and time spent. Your gaming, your rules.
Lock your account instantly whenever you need to. No waiting, no hassle.
Regular break reminders are sent during gaming sessions so you always know how long you have been playing.
Age is verified at the very first step of registration. No one under 18 can access the platform.
Apply for self-exclusion in complete confidence. Your identity and decision will never be disclosed.
Join x1x and enjoy a safe, transparent, and trustworthy gaming environment. Use our protection tools to stay in control of your gaming.